Here’s a bold statement: Fashion isn’t just about clothes—it’s about connection, creativity, and making a difference. And that’s exactly what Sportsgirl has been doing since 1948. Born in Melbourne, our iconic bold stripes have become a symbol of contemporary Australian fashion, fostering a vibrant community where self-expression thrives. But here’s where it gets even more meaningful: as part of The Sussan Group, we’re not just a fashion brand—we’re a Certified B Corporation™. This means we’re independently verified to meet high standards of sustainability, social impact, and transparency. We’re committed to creating measurable, positive change, and we believe in the power of positivity, hope, and kindness to transform the world. And this is the part most people miss: fashion can be a force for good, and we’re here to prove it.
Now, let’s talk about you. We’re on the hunt for a Customer Support Officer to join our team in a 12-month full-time parental leave role, based in our Cremorne head office (Monday to Friday). This isn’t just any customer service job—it’s a chance to be a true ambassador for Sportsgirl, championing our values and building loyalty with every interaction. Your role? To deliver a positive, responsive service experience that keeps our customers coming back. Whether it’s answering phone calls, resolving inquiries, or completing reports, you’ll be the face (or voice) of our brand. But here’s the controversial part: in a world where fast fashion is under scrutiny, we’re asking—can customer service be a tool for change? We think so, and we want you to help us show how.
Key Responsibilities:
- Be the first point of contact for customer inquiries via phone and email, ensuring every interaction is exceptional.
- Build customer loyalty by creating positive, responsive experiences.
- Resolve inquiries on the spot, showcasing your problem-solving skills.
- Complete accurate reports within deadlines.
- Foster strong relationships with internal teams and stores.
What We’re Looking For:
- Proven experience in delivering exceptional customer service.
- A background in fast-paced retail environments—because let’s face it, fashion waits for no one.
- Problem-solving skills that show initiative and ownership.
- Tech-savvy? Great! Knowledge of retail POS systems, Microsoft Office, and Zendesk is a plus.
Why Join Us?
This isn’t just a job—it’s a chance to be part of a brand that’s making waves in fashion and beyond. We’re inclusive, sustainable, and committed to positivity. Plus, you’ll be part of Generation Sportsgirl, a community that’s as bold and vibrant as our stripes.
Ready to Apply?
Head over to Seek (https://www.seek.com.au/job/90030456?) to submit your application. And while you’re at it, subscribe to Fashion Journal’s Careers updates (https://fashionjournal.com.au/subscribe/) to stay in the loop with the latest fashion jobs in Melbourne.
Thought-Provoking Question: In an industry often criticized for its environmental impact, how can customer service roles like this one contribute to a more sustainable and inclusive fashion future? Let us know your thoughts in the comments—we’d love to hear from you!
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